Help center

How can we help?

Answers to common questions about your account, plans, and data. Can't find yours? Email us.

Your account

I forgot my password.: Choose Forgot password? on the login page. We email you a six-digit code, and once it checks out you can set a new password.
Can I sign in with Google?: Yes. Use the Google button on the login page.
How do I delete my account?: Go to your profile and choose Delete account. You are signed out on every device, and your account and all its data are permanently deleted after 7 days. Sign in before then to keep it.

How do I pay for Focus or Clarity?: Paid plans are bought with a one-time QR Ph payment from any bank or e-wallet that supports QR Ph. Each payment buys one month of the plan. Compare plans on the pricing page.
Will I be charged automatically?: No. QR Ph payments never renew on their own. We email you before your paid plan ends, and paying again for the same plan adds a month after your current access ends.
What happens when my paid plan ends?: Your account moves to Free and nothing is deleted. You can still open and edit everything you made. Adding new items resumes once you're back under the Free limits.
Can I get a refund?: Payments are generally non-refundable once the plan is active. The payment terms list when we do refund, such as paying more than one QR code by mistake.

I deleted something by mistake.: Open Settings, then Trash. Deleted items stay there for 30 days, and you can restore them any time before they expire.
I forgot my Vault passphrase.: Unlock the Vault with the recovery key you saved when you set it up. If you've lost both, you can reset the Vault, which permanently deletes every Vault item. Nobody, including us, can recover them.

Email us from the address you sign in with, and tell us what happened.